Privacy Policy

GrabSketch ("we", "our", or "us") operates the GrabSketch web application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the service.

We may collect the following categories of personal information:

• Account information — name, email address and password when you register.
• Profile data — optional details such as phone number, company name or profile photo.
• Project data — kitchen and furniture project configurations you create and save.
• Usage data — pages visited, features used, time spent, browser type, device identifiers and IP address.
• Communications — messages you send us via contact forms or email.

We use the information we collect to:

• Provide, operate and maintain the GrabSketch service.
• Create and manage your account and saved projects.
• Send transactional emails such as account verification and password resets.
• Respond to your enquiries and support requests.
• Analyse usage patterns to improve the product.
• Detect, prevent and address technical issues or fraudulent activity.
• Comply with legal obligations.

We do not sell your personal information to third parties.

We use a small number of strictly necessary cookies to operate the service — to keep you signed in, to remember your language preference and to authorise your account role. We do not use analytics, advertising or third-party tracking cookies. Because these cookies are strictly necessary for the service to function, we do not request separate consent for them, as permitted under applicable law.

You can instruct your browser to refuse cookies, but some parts of the service — such as staying signed in — will not work without them. If we introduce analytics or advertising cookies in the future, we will update this policy and request your consent where required by law.

Your data is stored on servers hosted in the European Union / United States (Amazon Web Services). We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls and regular security reviews.

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

We retain your personal data for as long as your account is active or as needed to provide you the service. You may request deletion of your account and associated data at any time by contacting us. We will delete or anonymise your data within 30 days of such a request, unless retention is required by law.

We may share your information with:

• Service providers — third-party vendors who assist in operating the service (hosting, authentication, email delivery) under strict data processing agreements.
• Legal authorities — when required by law, court order or governmental authority.
• Business transfers — in connection with a merger, acquisition or sale of assets, your data may be transferred as part of that transaction.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Request a portable copy of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

GrabSketch is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date above. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy, please contact us: